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This comes as other industries, such as tech and finance, face layoffs and hiring freezes. "We're very fanatical about making sure that we hire to our values." "We're not lowering the bar," Muccio told Insider in a previous interview. Southwest also dropped the GED requirement for some airport roles. Given the highly competitive labor market, Southwest focused on creating more efficient hiring practices to prepare for summer travel: Muccio's team started having career days at different airports, giving candidates job offers on the spot. When the recruiting team announced remote roles, they received 27,000 applications in 90 minutes and had to close the post, Muccio said. In September, the airline plans to close its in-person reservation centers across the country and allow all customer-service agents to work from home. To attract more talent around the country, Southwest also offered remote jobs for the first time. Additionally, the company is still aiming to onboard between 3,000 and 5,000 new employees by the end of 2022.

Muccio said Southwest has hired 10,000 new employees so far this year, returning to pre-pandemic staffing levels. That's partly thanks to the airline's rigorous hiring efforts, said Greg Muccio, the senior director of talent acquisition at Southwest. But this year, the company has turned things around and has one of the lowest rates of cancellations among US airlines, when domestic travel is in the midst of a chaotic season. Last summer, Southwest was falling behind its competitors, struggling with flight disruptions because of understaffing and technology malfunctions. Southwest also announced its first-ever remote roles and has seen strong demand for the positions.The airline created a more efficient hiring system to keep up with the competitive labor market.Southwest has hired 10,000 new employees in 2022 and plans to bring on between 3,000 and 5,000 more.